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15/6/2022
Billing Administrative Assistant (m/f) – Paço de Arcos, Lisboa

Introduction

Our client is a private company that operates in the private and luxury aviation sector, and is looking to strengthen its internal structure with the integration of a Billing Administrative Assistant (m/f), for a project expected to last 6 months.

Organization

Eurofirms Selection eurofirmsgroup.com

Function

  • Administrative support to the billing team;
  • Managing and organizing email;
  • Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
  • Be fully knowledgeable on all aspects of the Group program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
  • Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
  • Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships;
  • Provide the sales team with analysis on flight usage and billing data to assist them with the sales process for existing Owners;
  • Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner;
  • Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues;
  • Provide timely reports and statements on billing so that the management team are well informed on any billing or Owner issues.

Requirements

  • University Degree in Finance / Accounting or similar;
  • Preferred 2 years’ experience in billing or finance position;
  • High Proficiency in MS Office;
  • Team spirit and attention to detail;
  • Experience in dealing with demanding clients, high level of customer service;
  • Fluency in Business English (written and spoken) and ability to communicate in additional languages including French, Italian, Russian or German are beneficial but not prerequisite.